Salisbury's FTTH Blog

It’s been a couple of weeks since I posted anything. I’m sorry about that but I was on vacation last week and the week before that was really busy. But I hope I can get back to a fairly regular schedule.

 We now have our third employee in the Broadband Services Department. His name is Barry King and he started

Barry (on right) standing with David Richards

 on July 13th. So he’s been with us for a little over three weeks. Barry is our Services Deilvery Manager and will be responsible for the outside plant (the fiber cable from the headend to the curb), the drop cables (the fiber cable from the curb to the house/business), and the wiring inside the house. Basically it will be Barry’s job to make sure that our subscribers have the best experience they can get.

Barry comes to Salisbury from LexCom Communications, one of the service providers in Davidson County. He was responsible for the deployment of cable TV services for LexCom for the last twelve years. Before that he worked for Time Warner so Barry has over 25 years in the cable business.

Once the fiber plant is finished and the headend has been constructed, Barry will be hiring two to three installers and contracting with another six to twelve installers to begin running the fiber to the homes/businesses and installing the ONT (the box that connects the fiber to wiring at the house). Since Barry will be responsbile for the user experinece, he will also be in charge of supervising the Network Operations Center which will house the Technical Service Representatives (TSR) that will be responsbile for monitoring the video signals and for setting up new accounts. The TSR’s will also provide Tier 2 support. This means when you call for help, you will first be connected to the Customer Service Representatives (CSR) that will be able to answer calls such as “how do I record a program”. This is considered a Tier 1 support call. But if the question is technical, such as “I’ve noticed channel 23 has a little pixalation”, then that call will go to Tier 2 support.

Barry’s office number is 704-216-7572. His cell phone number is 704-975-7854 and his email address is bking@salisburync.gov. We have also set up a hot line number, 704-216-7567. This number rings on all our phones so someone should be available to answer. If not, the voice mail goes to Barry.  So if you have any questions or would like to discuss an issue with someone, give Barry a call. You will enjoy getting to know Barry.